Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact details: Name, email address, phone number when you enquire, sign up for a trial, or become a member.
• Membership and usage: Membership type, visit history, class bookings, and preferences related to our gym services.
• Health and fitness: Information you provide for body composition analysis (BCA), fitness goals, or trainer consultations, where applicable.
• Website usage: Device type, IP address, and pages visited when you use our website, to improve our services and security.

2. How We Use Your Information

We use your information to: provide and manage your membership; process enquiries and bookings; send service-related communications (e.g. class reminders, opening hours); improve our facilities and website; comply with legal obligations; and, with your consent where required, send marketing about offers and events. We do not sell your personal data to third parties.

3. Sharing of Information

We may share your information with: service providers who assist us (e.g. payment processors, IT support); legal or regulatory authorities when required by law; and partners such as wellness or nutrition providers only where you have agreed or where necessary for the service. We require such parties to protect your data and use it only for the purposes we specify.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, analyse site traffic, and improve user experience. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.

5. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords and keep your contact details up to date.

6. Your Rights

Depending on applicable law, you may have the right to: access the personal data we hold about you; request correction or deletion; object to or restrict certain processing; and withdraw consent where we rely on it. To exercise these rights or for any privacy-related questions, contact us at contact@fitvilla.in.

7. Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Membership and health-related data may be retained for a period after the end of your membership as required by law or our policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy enquiries or to exercise your rights, contact FITVILLA FITNESS CENTRE PRIVATE LIMITED at contact@fitvilla.in or visit our Contact page.